Privacy Policy

How To Fly Support Services is committed to protecting your privacy and handling your personal information responsibly, in line with the Australian Privacy Principles under the Privacy Act 1988 and the NDIS Code of Conduct.

What we collect
We collect information necessary to provide your supports, including your name, contact details, date of birth, NDIS number and plan details, emergency contact information, health and support needs, and goals relevant to the services we deliver.

How we collect it
Information is collected directly from you (or your nominee/guardian) through our enquiry form, participant profile, service agreement, and ongoing communication during your supports.

How we use it
We use your information to deliver and coordinate your supports, manage invoicing and payments, and communicate with your plan manager or support coordinator where relevant. We only share your information with other people involved in your care (such as your support coordinator, plan manager, or other providers) with your consent, or where required by law.

How we store it
Your information is stored securely in our practice management system (Splose), with access limited to those who need it to support you.

Your rights
You can ask to access or correct the personal information we hold about you at any time by contacting us directly.

Questions or concerns
If you have any questions about how we handle your information, or wish to make a privacy complaint, please contact us at carter@howtoflysupport.com.au . You can also contact the Office of the Australian Information Commissioner if you're not satisfied with our response.